Support Contracts

Redshank IT Services offers a comprehensive range of maintenance and repair services including:

• Technical Support, Maintenance & Repair Services for all types of Printers, Copiers and Fax Machines
• 4, 8 or 16 hour response times
• Specialists in Large Format Printer Repairs with access to large inventory of Parts and accessories
• Same day shipping capability
• Extended warranty on both new and used equipment
• Every service includes a free multi-point inspection by a technician
• Extensive stock of printer parts and consumables
• Loan machines as Hot Swaps if your printer is required to be repaired off site
• Maintenance contracts covering parts, labour and call out over 1,2,3,4 or 5 years

You will not pay any more than the call out charge unless the engineer is on site for more than one hour.

With UK wide coverage we provide a quick, easy to arrange and inexpensive service in restoring printers/copiers/faxes back to working order. Offering both maintenance contracts and Ad-hoc repairs, our trained teams will provide a solution to fit you needs.

Our Ad-hoc Repair Service is one of our most popular offerings. Any UK based company can call us and we guarantee to have an engineer to site next working day for repair. 98% of fault calls are repaired on the first visit to site. Clients who cannot justify putting their printing equipment under a Maintenance Contract, or are not certain when they plan to upgrade their equipment find this model very agreeable.

Our Printer Repair Services offer:

• Minimal disruption to your business
• Cost-effective solution, it’s cheaper to repair your printer than to buy a new one
• It saves time as you can keep all your existing settings and drivers
• Less waste as there is no need to buy new consumables, use your existing stock
• It’s a greener solution
• No disposal costs
• No re-training costs
• Turnaround times from as little as 8 to 24 hours (same day response depends on geographical location and part availability)
• Loan printers available if required

Annual Maintenance Agreements are crucial for businesses where equipment is mission critical. Because these contracts include parts and labour at a fixed rate, you can avoid costly expenses associated with unforeseen repairs.

Redshank offers a variety of on-site maintenance options with flexibility to work around your requirement, from 4 or 16 hr response to 24/7 packages. Prices include preventive maintenance as recommended by the manufacturer.

The Services covered under Maintenance Agreements include:

• Dedicated account manager
• Preventative maintenance & service cleans
• Unlimited parts (OEM)
• All labour charges
• Loan printers
• No call out charges
• No hidden costs
• Same & next day agreements