Contract Types

Ultimately, the vast majority of solutions provided are encapsulated in some form of contract; essentially a suite of products and services to be provided by us, coupled with some form of commitment from you. A key area where we are proud to stand out is that we are always pleased to help demystify these agreements, to make them as straightforward and plain-speaking as possible.

Your requirements are unique to your own set of circumstances, so we will endeavour to work closely with you to craft an agreement to suit you (not to suit us). We can show you some great financial products to give you either increased flexibility, greater peace of mind, or simply a fantastic price to work within a tight budget, and we can include (or exclude) equipment, service, supplies and software to suit you.

We gain nothing by tying you into a contract which isn’t right for your business, which is why we will always let you know if the best fit for you is to continue as you are.

Brand Focus

We are proud to be truly ‘brand agnostic’ and will not restrict our solution search to a small handful of vendors. Instead, we prefer to take additional care before we make any recommendation; those extra questions we ask in the discovery phase mean that our recommendations answer your brief as closely as possible – every time.

Software

To ensure you get the best from your print solution, we have a variety of tools at our disposal that not only measure print volumes on an on-going basis, and the associated costs, but also power consumption, and conformity to pre-agreed SLAs.  Part of our best practice solution reporting is to generate carbon footprint reports, and we can also provide guidance on optimisation, ensuring the correct machine is always deployed in the right location for required tasks.

Our Professional Services team include personnel who historically have been responsible for developing the solutions business for the leading UK vendors, which means our approach to print management focuses on current challenges and infrastructure, rather than trying to ‘shoehorn’ a piece of software into where it will only deliver half of what’s needed. We are fully conversant with configuration and deployment of products such as the PaperCut and SafeCom secure print and accounting suites.

We also train system administrators and key users to get the most from all solutions implemented. A large part of our focus is now on document management and workflow solutions, where we can increase cost-savings to typically 40% by making use of exciting new developments such as printer apps which can be bespoke to a customer’s requirements.

Our consultative approach looks to complete a full requirements document before gaining user acceptance, and only on meeting the agreed criteria, will we take a solution live.